Yesterday I went out and bought an iPhone 3G-S
I have been with vodafone for over 3 years, paying £60+ a month, and have never had an issue
But I need an iPhone for work (to-do lists, project plans, mobile email etc..) and its not available on Vodafone so I had to cancel
Upon ringing the cancellation team the gentleman who answered my called asked me why I was leaving – so I said because i’d bought an iPhone
He then said “so you bought the old one”
me – “no I bought the new one that came out yesterday”
him – “no thats the old one – a new one comes out july 1st”
me – “no that came out yesterday – I already have it”
him – “oh so they brought it out early then”
me – “no not really, it was out yesterday”
him – “have you looked at the new google phone because its much better than the iPhone”
me – “I don’t really want to be told that you think i’ve bought the wrong phone I just want to cancel the contract’
AND HE HUNG UP!!
I’m so annoyed that I have been treated like this after 3 years of never missing a bill and being loyal to vodafone. I understand they don’t want to lose customers but being talked at like that – and being told what I should and should’nt buy is a joke
Then when I rang back and got a different lady she sent me a pac code, without asking if I wanted to port my number out, then AFTERWARDS explained that was for a number transfer, which I don’t want because I’ve got a new number. So then she said I had to write a letter to the cancellations department but that I had to wait for the pac code to land first and then give 30 days notice
Utter joke.. cancelled my direct debit and written a letter to cancellations. Vodaphone won’t be receiving any money for my last month after the way i’ve just been spoken to!
What happened to the customer is always right?
I'm a 32 year old PHP Web Developer living in Lincoln, England.
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Oh and rather hilariously – I created a topic on there “eForum” about my cancellation experience and within 2 minutes it had been deleted!
Hi Fuzzy Orange,
It’s definitely a shame that you’re leaving us, however there’s no reason why you still shouldn’t have had a great experience when you called in to sort this out.
My name is Mat and I work for the Vodafone Web Relations Team, whose job it is to find customers such as yourself who need our help, which is basically what I’m here to offer!
If you could possibly contact me at webrelations@vodafone.com with your mobile number, then I’ll do my best to get this resolved for you as quickly and efficiently as possible.
The Vodafone eForum is intended as a technical support channel by the way, however account related queries are still dealt with – just via email instead of the forum, so that private account information can be kept secure. This means that if something was removed from the forum then you should have an email offering further help that way.
Don’t worry about it though, I’ll sort everything out from here instead – as soon as I receive your email then I’ll get started right away.
Apologies for any hassle this has caused and I look forward to hearing back from you and putting this right!
Many thanks,
Mat Clarke
Web Relations Team
Vodafone UK
Always rfeersihng to hear a rational answer.